The Duncan Ranch Satisfaction Guarantee - Our customers are our business. If for any reason you are not satisfied with your purchase; please notify me within 3 days of receipt of the item(s) and we will do our best to correct the problem. If the problem cannot be resolved and a refund is warranted, simply return the item in tact and a refund will be issued. If the item(s) have been altered in any way a refund cannot be issued. All sales are final after the 3 day period. 
All shipping charges are nonrefundable. 
Please allow 4-6 weeks for delivery.